The API, or Automated Programing Interface, has become an indispensable part of modern IIoT.
Through web-based app delivery, OEM’s deliver real-time IIoT data, fuel customer engagement, customer satisfaction, and bottom-line results.
A couple of our most fundamental insights into successful IIoT and online Customer Experience (CX) have their roots in the dark ages of the internet over 20 years ago. More than a decade before ap stores or high-speed cellular data, when machine connectivity might well run $20K per instance, we were building complex web-based applications for […]
In conversation with the CIO of a billion-dollar MRO supply and services company recently, he related their problems with IIoT (and Information Technology in general) for their large industrial services business. They successfully purchase and deploy sophisticated capital equipment all the time, but they’d not been able to implement much on the IT side other […]
There was a nice little article in the Washington Post on slow uptake for customer facing IoT features at Whirlpool.