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Customer Experience

Feb 17 2021

IIoT and Customer Experience Drives Equipment Specific Personalization

IoT and Customer Experience

A couple of our most fundamental insights into successful IIoT and online Customer Experience (CX) have their roots in the dark ages of the internet over 20 years ago. More than a decade before ap stores or high-speed cellular data, when machine connectivity might well run $20K per instance, we were building complex web-based applications for […]

Written by Jon Prescott · Categorized: IoT · Tagged: Customer Experience, CX, IIoT, Machine Builder, OEM, PM, Preventive Maintenance, TCO, Total Cost of Ownership

Jan 28 2021

IoT/CX to Move Industrial Services Ahead

In conversation with the CIO of a billion-dollar MRO supply and services company recently, he related their problems with IIoT (and Information Technology in general) for their large industrial services business. They successfully purchase and deploy sophisticated capital equipment all the time, but they’d not been able to implement much on the IT side other […]

Written by Jon Prescott · Categorized: IoT · Tagged: Customer Experience, Industrial Services, Internet of Things, IoT Data

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