A couple of our most fundamental insights into successful IIoT and online Customer Experience (CX) have their roots in the dark ages of the internet over 20 years ago. More than a decade before ap stores or high-speed cellular data, when machine connectivity might well run $20K per instance, we were building complex web-based applications for […]
Scante IoT CX News and Blog
In conversation with the CIO of a billion-dollar MRO supply and services company recently, he related their problems with IIoT (and Information Technology in general) for their large industrial services business. They successfully purchase and deploy sophisticated capital equipment all the time, but they’d not been able to implement much on the IT side other […]
ARPAC is a leading packaging machinery provider based in Chicago, IL, USA. ARPAC’s palletizing and shrink-wrapping machines are used globally by diverse consumer and commercial product manufacturers. Previous IoT applications efforts had not been satisfactory due to high development and per connected machine costs. Additionally, the prior IoT system had no means for ARPAC to […]
Osprey Corporation, based in Atlanta, Georgia, USA, manufactures complex, factory-scale air filtration systems for fiber insulation, fabrics, diapers, and many other fibrous products. With filtration systems installed in factories across Eurasia and North America, Osprey’s needs were complex and significant regarding operations monitoring, PLC remote access, and online customer support through customer-facing apps. Click to […]
There was a nice little article in the Washington Post on slow uptake for customer facing IoT features at Whirlpool.