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Scante IoT CX News and Blog

Sep 27 2021

What is an API and How Can You Use It?

REST API

The API, or Automated Programing Interface, has become an indispensable part of modern IIoT.

Written by Jon Prescott · Categorized: API, Cloud, IoT · Tagged: API, Cloud Applications, CRM, Data Exchange, Data Security, Data Sharing, Enterprise Software, ERP System, IIoT, Machine Builders, OEMs, REST API, Web Interfaces, Web Tools

Mar 09 2021

Customer Engagement Fueled by Reporting That Matters

Through web-based app delivery, OEM’s deliver real-time IIoT data, fuel customer engagement, customer satisfaction, and bottom-line results.

Written by Jon Prescott · Categorized: IoT · Tagged: Cloud-bases SaaS systems, Data Protocols, IIoT Gateways, KPI Reporting, Machine Builders, Machine Operating Data Reporting, Machine Operating Fault Reporting, Machine Operating Production Data Reporting, Machine Operating Status Reporting, OEM, Reporting, Reporting and Analytics, Value Delivery, Web-based Reporting

Feb 17 2021

IIoT and Customer Experience Drives Equipment Specific Personalization

IoT and Customer Experience

A couple of our most fundamental insights into successful IIoT and online Customer Experience (CX) have their roots in the dark ages of the internet over 20 years ago. More than a decade before ap stores or high-speed cellular data, when machine connectivity might well run $20K per instance, we were building complex web-based applications for […]

Written by Jon Prescott · Categorized: IoT · Tagged: Customer Experience, CX, IIoT, Machine Builder, OEM, PM, Preventive Maintenance, TCO, Total Cost of Ownership

Jan 28 2021

IoT/CX to Move Industrial Services Ahead

In conversation with the CIO of a billion-dollar MRO supply and services company recently, he related their problems with IIoT (and Information Technology in general) for their large industrial services business. They successfully purchase and deploy sophisticated capital equipment all the time, but they’d not been able to implement much on the IT side other […]

Written by Jon Prescott · Categorized: IoT · Tagged: Customer Experience, Industrial Services, Internet of Things, IoT Data

Aug 21 2018

ARPAC IoT CX Case Study

ARPAC is a leading packaging machinery provider based in Chicago, IL, USA. ARPAC’s palletizing and shrink-wrapping machines are used globally by diverse consumer and commercial product manufacturers. Previous IoT applications efforts had not been satisfactory due to high development and per connected machine costs. Additionally, the prior IoT system had no means for ARPAC to […]

Written by Jon Prescott · Categorized: Case Studies

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