IoT CX for Machine Builders
If your company builds machines, particularly for commercial or industrial markets, you’re likely to have a set of specific IIoT and online content needs. For the better part of a decade, these needs have been our key focus at Scante.
Though the vast majority of IIoT platforms are manufacturing-oriented, in practice, their focus is on factory automation, not on helping OEM Machine builders. Perhaps a press manufacturer needs to monitor presses at hundreds of far-flung customer locations and provide daily or weekly reports to thousands of end-users. Maybe a packaging machinery company wants to provide machine-specific preventive maintenance recommendations based on actual KPI data for a dozen different machine models at hundreds of customer facilities on six continents.
At Scante, we provide IoT and web-based Customer Experience systems for these kinds of machine builder specific needs every day, without time-consuming, expensive, and risky custom software development.
Most Scante systems for machine builders include a range of our standard features, configured and branded for their particular products and needs:
- Cloud based, long term IoT data storage
- Interactive mapping with locations, statuses, and customizable data
- Interactive Graphs and Trend Analysis
- Automated Reporting and Analytics in portals, web-apps, and via email
- Notifications and Alerts via SMS, Email, and In-app
- Preventive and Predictive Maintenance
- Technical Documentation
- Photo and Video support content
- QR code-based permanent links
- Machine specific parts and services
- Support requests with photo and video capture
- Custom Machine Control Panels
- Custom Data Dashboards
- Automated Schematic Graphics
With a wide range of tried and tested components that can be configured and customized to your needs, Scante systems help even small and medium-sized businesses deliver world-class online solutions.
Often machine builders need to include many different user-groups in their online systems. Scante systems allow you to deploy multiple interfaces for your specific needs that all rely on the same underlying Cloud data repository and infrastructure.
Customer-facing / End-Users
Deploy one or more branded portal / web apps with security and personalization features that present just the specific customer’s equipment or processes.
Internal Sales/Support Personnel
Give your sales or support personnel detailed visibility into the customer’s IoT data and experiences with your products and services. Provide extensive internal technical materials that customers don’t see. Tailor automated reports and analytics so your personnel know more about their customer’s operations than the customer does themselves.
Provide your distribution partners with their own branded and localized sites/apps for their customers, while still maintaining centralized data for your own needs. Provide secure, filtered access to 3rd party partners for only the data and features you want them to see.
Field Service Teams
Gather field service data from your service personnel. Capture photo, video, and text, along with access to the customer’s IoT data. Provide all your technical resources on phones, tablets, and laptops. Automate your service reporting and notifications for market-leading visibility and integration. Integrate with enterprise applications and third-party data via Scante APIs.
Every Scante system includes a comprehensive admin portal for your personnel to access, manage, and maintain the system. Your admins will be able to expand and iterate for all routine and many complex operations without paying hourly software development cost for every change.
We help machine builders deploy world-class branded IoT systems and comprehensive online customer experiences (CX). Scante systems clients achieve market-leading differentiation, tight customer relationships, and improved profitability.