A couple of our most fundamental insights into successful IIoT and online Customer Experience (CX) have their roots in the dark ages of the internet over 20 years ago. More than a decade before ap stores or high-speed cellular data, when machine connectivity might well run $20K per instance, we were building complex web-based applications for […]
IoT/CX to Move Industrial Services Ahead
In conversation with the CIO of a billion-dollar MRO supply and services company recently, he related their problems with IIoT (and Information Technology in general) for their large industrial services business. They successfully purchase and deploy sophisticated capital equipment all the time, but they’d not been able to implement much on the IT side other […]
ARPAC IoT CX Case Study
ARPAC is a leading packaging machinery provider based in Chicago, IL, USA. ARPAC’s palletizing and shrink-wrapping machines are used globally by diverse consumer and commercial product manufacturers. In this ARPAC IoT/CX Case Study we examine the problems faced in their production environment and how they attempted to solve them initially. Previous IoT applications efforts had […]
Osprey Corporation IoT CX Case Study
Osprey Corporation, based in Atlanta, Georgia, USA, manufactures complex, factory-scale air filtration systems for fiber insulation, fabrics, diapers, and many other fibrous products. In this Osprey IoT/CX Case Study we examine their filtration systems installed in factories across Eurasia and North America, Osprey’s needs were complex and significant regarding operations monitoring, PLC remote access, and […]
Slow IoT Uptake at Whirlpool
There was a nice little article in the Washington Post on slow uptake for customer facing IoT features at Whirlpool.
