In machine building and industrial equipment, selling a machine starts the customer relationship. The real value and long-term revenue come from service, support, and parts. Traditionally, selling services relies on waiting for problems, manual outreach, and assumptions about machine use.
Why OEMs Win When Distributors and Third Parties Use Branded, Localized Platforms
In today’s competitive industrial and manufacturing landscape, customer experience doesn’t stop at the OEM—it extends to every distributor, service partner, and third-party that interacts with the end user. Yet, many OEMs still rely on disconnected systems, generic tools, or unbranded solutions when it comes to enabling their partners in the field.
Security Technology Company Case Study
The Business Situation Our client is a security technology company and a recognized leader in personal panic buttons and advanced security solutions. The company specializes in emergency notification systems that deliver protection for end-users across diverse environments—from courthouses, schools, and healthcare facilities to domestic violence survivors and remote professionals such as home health providers and […]
Turning Service Data into Strategic Advantage
In machine building and OEM operations, field service is often treated as a reactive cost center—something that kicks in when things go wrong. But what if your service operations could become a strategic source of insight and differentiation?
How Scante Helps OEMs Achieve Market Differentiation and Profitability Through IoT and Customer Experience
While differentiation helps win sales, profitability comes from operational efficiencies and new revenue opportunities.
