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OEM

Mar 09 2021

Customer Engagement Fueled by Reporting That Matters

Through web-based app delivery, OEM’s deliver real-time IIoT data, fuel customer engagement, customer satisfaction, and bottom-line results.

Written by Jon Prescott · Categorized: IoT · Tagged: Cloud-bases SaaS systems, Data Protocols, IIoT Gateways, KPI Reporting, Machine Builders, Machine Operating Data Reporting, Machine Operating Fault Reporting, Machine Operating Production Data Reporting, Machine Operating Status Reporting, OEM, Reporting, Reporting and Analytics, Value Delivery, Web-based Reporting

Feb 17 2021

IIoT and Customer Experience Drives Equipment Specific Personalization

IoT and Customer Experience

A couple of our most fundamental insights into successful IIoT and online Customer Experience (CX) have their roots in the dark ages of the internet over 20 years ago. More than a decade before ap stores or high-speed cellular data, when machine connectivity might well run $20K per instance, we were building complex web-based applications for […]

Written by Jon Prescott · Categorized: IoT · Tagged: Customer Experience, CX, IIoT, Machine Builder, OEM, PM, Preventive Maintenance, TCO, Total Cost of Ownership

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