The highly configurable reporting features in Scante systems fuel customer engagement and are a significant aspect of delivering value to our customers and the end-user owners of their machines and services.
The Need for Machine Reporting is Real
Repeatedly, we find machine builders/OEMs struggling to deliver high-quality reports and analytics to their customers. Most face customer requests for more data and analysis, and pressure from their competitors. They need to incorporate IoT data from connected machines and automatically deliver visually appealing, company-branded PDF reports via email. Reporting needs to be automatically delivered for customer engagement daily, weekly, or monthly or be triggered by operating parameters and machine conditions. A wide range of machine operating data, statuses, faults, production data, and KPIs need to be distilled down to actionable, valuable insights and delivered to both internal users and customers.
Scante systems provide all these capabilities for scheduled PDF reports via email. Full ad hoc, web-based reporting is also available to users through branded, highly personalized online portals and web-apps, along with a wide range of additional features. Machine Builder/OEMs Click Here.
Scaling Multiple Components Systems is Challenging
Before engaging with Scante, many of our IoT/CX customers had pilot IIoT and Online Experience efforts underway. They faced challenges scaling the collection of IIoT gateway devices, machine automation, and software they’d stitched together.
Reporting and analytics are also emerging as a critical part of new IoT-enabled business models like Machine as a Service and pay-for-performance models. Giving customers great visibility into machine operation, performance, and maintenance through regular detailed reporting may be the key that helps bridge acceptance for these growing sales and operating models. For IoT-enabled Business Models, Click Here.
With Scante’s well-tested, cloud-based SaaS systems and seamless integration to a variety of the leading IIoT gateways and data protocols, there’s a smooth path to their online experience and IIoT goals. Our customers deliver great-looking, timely reports and analytics to both internal and external users. Through branded Scante powered portals and apps, they’re reaping the benefits of their IIoT data for engagement, customer satisfaction, and bottom-line results.
