Providing customers online product support, dashboards, control panels/alerts, analytics, reporting, parts, and services are just some of the benefits of IoT.
Customer Experience
The Critical Role of IoT Data in AI and Machine Learning for the Future
Internet of Things (IoT) is no longer just an innovative feature—it has become the backbone for driving Artificial Intelligence (AI) and Machine Learning (ML) efforts in the manufacturing world and beyond
Using IoT to Build Customer Relationships
Use IoT to build customer relationships and loyalty through great customer experiences.
IIoT and Customer Experience Drives Equipment Specific Personalization
A couple of our most fundamental insights into successful IIoT and online Customer Experience (CX) have their roots in the dark ages of the internet over 20 years ago. More than a decade before ap stores or high-speed cellular data, when machine connectivity might well run $20K per instance, we were building complex web-based applications for […]
IoT/CX to Move Industrial Services Ahead
In conversation with the CIO of a billion-dollar MRO supply and services company recently, he related their problems with IIoT (and Information Technology in general) for their large industrial services business. They successfully purchase and deploy sophisticated capital equipment all the time, but they’d not been able to implement much on the IT side other […]
