In conversation with the CIO of a billion-dollar MRO supply and services company recently, he related their problems with IIoT (and Information Technology in general) for their large industrial services business. They successfully purchase and deploy sophisticated capital equipment all the time, but they’d not been able to implement much on the IT side other than marketing websites and accounting software. Their multi-hundred million dollar service business is being managed with clipboards, Excel spreadsheets, and manually generated documents. It was clear to him that this was impacting their competitiveness, as well as risking liability and compliance issues.
By contrast to the CIO’s operations, a Scante customer servicing large automotive facilities in the US, Mexico, and Canada equips their onsite service teams with cell connected tablets and their Scante powered internal portal. They document services, collect photos and videos, access QR coded location and resource tags, and see all the IoT data coming in from sensors and their service equipment. Selected and approved data from all that’s available internally is communicated directly to the company branded Scante portal for their customers to access 24/7. The customers receive SMS and email notifications as well as custom reports via email. They can access the portal to see their own data and watch live camera feeds from the service equipment.
Scante systems can provide a comprehensive record of service operations with machine data, pictures/video and text data; a compliance and liability requirement many struggle to bring online otherwise. Delivering reports, documentation, and analytics to customers was a laborious manual task for admin personnel, where it’s now automated in their Scante system.
At Scante, we’re changing the landscape for service businesses with our IoT/CX (Customer Experience) applications. By integrating IIoT data from equipment and sensors in the field at customer locations, service companies know what’s happening in their customer’s operations better than the customers themselves.