IoT Driven Services
At Scante, we’ve been building integrated systems for field service operations for years. Scante’s Software as a Service (SaaS) model and fully cloud-based infrastructure provide lean service organizations with the products and services they need to transform their service offerings. IIoT and mobile technologies improve accountability, productivity, and profits in service operations. Scante IoT CX systems help services companies build tight ongoing relationships with their customers.
IoT-Driven Services
Technologies available in Scante systems can help automate and transform your services:
- IoT Data from Sensors and Machinery at the Customer
- IoT Data from Service Equipment
- Mobile Data Collection for Field Service Personnel
- Automated Reporting and Notifications
- Customer-facing Portals
- Photo and Video Capture
- Support and Technical Documentation
- Asset Tracking and Visibility
These technologies don’t just provide information—they create a seamless connection between your equipment, your service teams, and your end users. When service data is automatically collected from the field or directly from machines, you eliminate manual entry errors, accelerate service response, and build a real-time feedback loop that enables predictive maintenance and proactive customer support. Whether it’s a sensor on a hydraulic pump or a field tech capturing a repair video, every data point strengthens your ability to serve with precision.
By integrating these tools into a branded customer-facing experience, Scante systems empower OEMs to offer a modern digital service platform that differentiates them in the market. Customers gain 24/7 access to service history, technical documentation, and real-time machine data—building trust and reducing support calls. Internally, OEMs can track asset status, schedule service automatically, and drive aftermarket revenue with data-driven insights. It’s more than connectivity—it’s a competitive advantage built into every machine.
Whether you’re looking for improved documentation and accountability from your own personnel, IoT data triggers for service sales, or game-changing customer portals that integrate multiple technologies, Scante systems provide a rapidly deployable, cost-effective answer.
