The “My” interface is the key to after-sales customer experience and deep integration with customers and their connected products.
All Scante systems use a “My stuff” approach. The customer’s products and experiences organize content, integrate IoT data, and drive support, parts, services, and unique loyalty promotions.
Contact us for an in depth look at the power of My for mobile customer experience, after-sales, and the Internet of Things.
Every day, hardware and connectivity options for the Internet of Things become better, cheaper, and easier to use. But the real paradigm changing power of IoT is in usage and condition data from connected products.
We’re providing the apps and tools companies use to integrate data from connected products into their business. IoT data can transform after-sales business, improve loyalty and customer retention, and make ongoing customer support the kind of rich, interactive experience it ought to be.
Let us show you how our unique approach to IoT can help your efforts and open up new opportunities and world-beating competitive advantage.
Scante brings two exploding technology trends to the durable goods and services market: Mobile customer experience and connected products known as the Internet of Things or IoT. Our approach solves the problem of how existing products integrate IoT into their business models to build revenue, loyalty, and competitive advantage.
We’re a team of positive, enthusiastic, experienced entrepreneurs dedicated to new and innovative ideas. We’ve been building complex customer interaction and support applications since the dawn of time (or at least the Internet). As new and hot as IoT is, our first work with connected product data-flows came more than a decade ago with large industrial products companies fielding some of the largest groups of connected products in the world at the time.
The explosion of mobile across the globe has finally made it possible to put certain key ideas to work for customer experience, the after-sale and IoT. While the initial sale is important for any company, maximizing the value of a customer over the lifetime of the relationship means much, much more to the bottom line. The communication and sales activity that happens after the initial sale can be make-or-break.
Our mobile applications, with integrations to connected products, company websites and back-end processes help you deliver deep, rich customer interaction and drive your after-sales business.